Refund policy
Return & Refund Policy
At Central Exuberance, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to assist you.
Returns
-
You may request a return within 30 days of receiving your order.
-
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
-
Certain items, such as personalized or hygiene-related pet products, may not be returnable for safety and health reasons.
Refunds
-
Once your return is received and inspected, we will send you a confirmation email.
-
If approved, your refund will be processed within 5–10 business days to your original payment method.
-
Shipping costs are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.
Exchanges
If you need a different size, color, or replacement item, please contact us within 30 days of delivery. We will arrange an exchange if stock is available.
How to Start a Return
To initiate a return or exchange, please contact us at centralexuberance@gmail.com with the following information:
-
Your order number
-
The item(s) you wish to return or exchange
-
A brief explanation of the issue
We will respond with detailed return instructions and the appropriate return address.
Contact Information
If you have any questions regarding our Return and Refund Policy, please contact us at:
Email: centralexuberance@gmail.com